Privacy Policy

1. Who We Are

24/7 Digital Media Films provides professional photography, cinematography, video production, event coverage, and live-streaming services. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, submit an inquiry, use a lead form, or engage our services.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information, such as your name, email address, phone number, and preferred contact method.
• Event or project information, such as event type, date, city or venue, requested services, coverage hours, guest count, budget information you choose to provide, and project details.
• Inquiry and communication records, including messages, emails, direct messages, phone notes, and files you submit.
• Booking and payment records, such as confirmed services, agreed charges, payment status, payment method, transaction references, cancellation requests, and refund records. The website does not collect card or bank-account details through its inquiry forms.
• Website and device information, such as IP address, browser type, device type, pages viewed, referring source, cookies, and similar analytics data.
• Photographs, video, audio, and related production information created or received while providing contracted services.

3. How We Collect Information

We may collect information directly from you through our website forms, TikTok or other social-media lead forms, direct messages, WhatsApp, email, telephone, text message, contracts, questionnaires, and in-person communications. We may also receive limited technical information automatically through cookies, analytics tools, advertising technologies, and our website hosting or security providers.

4. How We Use Information

We use personal information to respond to inquiries; verify booking details, availability, requirements, and applicable charges; prepare estimates, proposals, and contracts; confirm bookings; request and document payment after booking confirmation; schedule and provide services; communicate about projects; deliver galleries, films, streams, and other work; provide customer support; maintain business and accounting records; improve our website and services; measure marketing performance; prevent fraud or misuse; protect our legal rights; and comply with applicable law.

We may contact you by phone, text message, WhatsApp, or email about an inquiry, booking, project, or related customer-service matter. We may also send promotional texts or emails as permitted by applicable law and, where required, with your consent. You may ask us to stop promotional communications at any time. Opting out of promotional messages does not prevent necessary booking, transaction, or service communications.

5. Booking, Payment, Cancellation, and Refund Terms

Submitting an inquiry or lead form does not confirm a booking, reserve a date, guarantee availability, establish a final price, or create an obligation to pay. After receiving an inquiry, our team may contact you by phone, text message, WhatsApp, or email to verify the requested services, date, location, availability, requirements, applicable charges, and other relevant booking information.

Pricing and the amount due are determined separately for each booking based on the confirmed services and requirements. Before requesting payment, we will communicate the applicable charges and booking terms. Payment is requested only after you confirm that you wish to proceed and agree to the applicable pricing and terms. Available payment methods may vary and may be selected based on the customer’s convenience and the arrangements confirmed for that booking.

A booking is confirmed when the applicable payment has been made and the booking has been confirmed by phone, email, text message, or WhatsApp. Unless the parties expressly agree otherwise in writing, an inquiry, estimate, or discussion alone does not create a confirmed booking.

A customer may request cancellation and a refund for any reason within 15 calendar days after booking confirmation. A refund request must be communicated to us using the contact information in this policy. Once the 15-day period has expired, payments are non-refundable, except where a refund is required by applicable law.

A request to reschedule is not a guarantee that a new date, time, team, venue, or service arrangement will be available. Any approved rescheduling terms, price changes, or other adjustments must be confirmed with the customer before the revised booking proceeds.

6. Photography, Video, and Audio

When we provide photography, cinematography, recording, or live-streaming services, we may create and process images, video, audio, names, event details, and delivery information. Our use, retention, delivery, and any portfolio or promotional use of that content is governed by the applicable contract, release, consent, venue rules, and law.

7. How We Share Information

We may disclose information to service providers that support website hosting, form processing, analytics, advertising, email, text messaging, WhatsApp communications, cloud storage, gallery or video delivery, accounting, customer management, payment services used for a confirmed booking, and production operations. Our analytics and advertising technologies include services from Google, Meta, TikTok, and other paid advertising platforms.

We may also share limited information with employees, contractors, photographers, videographers, editors, live-streaming personnel, or other vendors when reasonably necessary to provide the requested services. We may disclose information when required by law, to protect rights or safety, or in connection with a business transaction. We do not sell personal information for money. Analytics or advertising providers may receive online identifiers as described in their own policies and as permitted by applicable law.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy. As a working standard, unbooked inquiry records may be retained for up to 24 months. Records related to confirmed bookings, contracts, payments, refunds, taxes, disputes, and legal obligations may be retained longer, including up to seven years where appropriate. Production files and delivered media may be retained according to the applicable agreement and operational needs. We may delete or anonymize information when it is no longer needed.

9. Cookies, Analytics, and Advertising

Our website uses cookies and similar technologies to operate the site, understand traffic, improve performance, prevent abuse, and measure advertising. These technologies include Google Analytics, Google Tag Manager, and advertising or marketing services from Google, Meta, TikTok, and other paid advertising platforms.

Your browser may allow you to block or delete cookies. Blocking certain cookies may affect website functionality. Third-party analytics and advertising services process information under their own privacy policies.

10. Advertising and Lead-Form Transparency

We advertise and market our services through Google, Meta, TikTok, and other paid platforms. Our advertisements, lead forms, and website are intended to describe our services accurately. An advertisement, stated starting price, inquiry form, estimate, or promotional message does not guarantee availability, a particular price, booking acceptance, delivery date, platform approval, or any specific result unless that commitment is expressly confirmed in the applicable booking terms.

Final availability, scope, pricing, charges, deliverables, and other material terms are confirmed with the customer before payment is requested. Advertising platforms independently review advertisements, lead forms, landing pages, and accounts under their own policies. Publication of this policy does not guarantee that an advertisement, form, or account will be approved or will never be restricted, rejected, challenged, or subject to a complaint or dispute.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security. Access to lead and client information should be limited to people who need it for legitimate business purposes.

12. Your Choices and Privacy Requests

You may ask us to access, correct, or delete personal information we maintain about you, subject to applicable law and legitimate recordkeeping needs. You may also ask us to stop promotional communications. To make a request, contact us using the information below. We may need to verify your identity before completing certain requests.

13. Children's Privacy

Our website and lead forms are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through these channels. If you believe a child has provided personal information, contact us so we can review and address the request.

14. Third-Party Services and Links

Our website, forms, galleries, videos, payment services used after booking confirmation, and social-media pages may link to or use third-party services. Their privacy practices, terms, availability, and security are governed by their own policies, and we are not responsible for their content or practices.

15. Changes to This Policy

We may update this Privacy Policy when our services, technology, or legal obligations change. We will post the revised version on this page and update the date shown above. Material changes may be communicated through additional notice when appropriate.

16. Contact Us